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Privacy Policy

Last updated: 15/06/2026

This Privacy Policy explains how Toia Digital collects, uses, stores, and protects personal information through this website, contact forms, email communications, and client services.

By using this website, submitting a form, booking a call, contacting Toia Digital, or engaging our services, you agree to the handling of your personal information as described in this Privacy Policy.

1. About Toia Digital

Toia Digital provides digital marketing services for boutique wineries and related businesses.

Services may include Instagram structure, content planning, website booking path improvements, email follow-up systems, customer journey reviews, campaign planning, and related digital marketing support.

Business name: Toia Digital
Location: Sydney, Australia
ABN: [Insert ABN if applicable]
Email: [Insert business email]

2. Information we collect

We may collect personal information when you:

  • visit this website

  • submit a contact form

  • request a winery review

  • book a call

  • send us an email or message

  • subscribe to updates or marketing communications

  • become a client

  • provide information needed for us to deliver services

The information we collect may include:

  • your name

  • business name

  • job title or role

  • email address

  • phone number

  • website URL

  • social media profile links

  • business location

  • information about your winery or business

  • information you provide in a message, enquiry, brief, call, or project discussion

  • technical information such as IP address, browser type, device type, pages visited, website usage data, and cookie data

If you become a client, we may also collect information required to provide services, such as brand assets, marketing materials, website access, social media access, email platform access, booking links, analytics information, campaign information, and customer journey information.

We only collect information that is reasonably necessary for our business activities.

3. How we collect information

We may collect personal information:

  • directly from you when you submit a form, email us, book a call, or provide project information

  • through website cookies and analytics tools

  • through third-party tools used to operate our website or services

  • from public sources, such as your winery website, public Instagram profile, or publicly available business information

  • from clients or authorised representatives when providing services

4. How we use your information

We may use your information to:

  • respond to enquiries

  • provide service information, quotes, proposals, or audits

  • book calls or meetings

  • deliver agreed services

  • manage client projects

  • communicate with you about your business or project

  • improve our website and services

  • prepare content, campaigns, email flows, and customer journey recommendations

  • maintain internal records

  • issue invoices and manage payments

  • comply with legal, accounting, administrative, or business obligations

  • send marketing communications where permitted

We do not sell personal information.

5. Contact forms and enquiries

When you submit a form on this website, we collect the information you provide so we can respond to your enquiry and communicate with you about Toia Digital services.

By submitting a contact form, you agree that Toia Digital may contact you using the details provided.

We may retain enquiry information for a reasonable period so we can respond to follow-up questions, maintain business records, and manage future communications.

6. Email marketing and communications

If you subscribe to receive updates, request information, or agree to receive marketing communications, we may send you emails about Toia Digital services, winery marketing ideas, business updates, or relevant offers.

You may unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly.

For marketing emails and messages, Toia Digital aims to comply with applicable Australian spam and electronic marketing requirements, including consent, sender identification, contact details, and a clear unsubscribe option.

7. Client data and customer information

If you engage Toia Digital to provide services, you may give us access to business data, marketing data, email lists, customer journey information, analytics, booking information, or other materials needed to deliver the agreed services.

We use client data only for the purpose of providing services, managing the client relationship, and maintaining business records.

Clients are responsible for ensuring they have the right to provide any customer data, email lists, images, brand assets, access permissions, or business materials shared with Toia Digital.

Clients are also responsible for ensuring their customer data, marketing lists, alcohol-related communications, promotions, and email marketing activities comply with applicable laws and platform rules.

8. Cookies and analytics

This website may use cookies and similar technologies to improve the browsing experience, understand how visitors use the website, and improve our services.

Cookies are small files stored on your browser or device. They may help us understand website traffic, page views, visitor behaviour, device type, browser type, and general location information.

This website may use analytics or tracking tools such as Wix analytics, Google Analytics, Meta Pixel, or similar tools.

You can control or disable cookies through your browser settings. If you disable cookies, some website features may not function properly.

9. Google Analytics, Meta, and remarketing

Toia Digital may use tools such as Google Analytics, Google Ads, Meta platforms, or similar services to understand website performance, improve marketing, and show relevant advertising.

These third-party tools may use cookies, pixels, or similar technologies to collect information about your use of this website and other websites.

You can manage some advertising and tracking preferences through your browser settings, Google settings, Meta settings, or other third-party platform settings.

10. Third-party services

Toia Digital may use trusted third-party platforms to operate the website, deliver services, communicate with clients, manage email marketing, analyse performance, schedule calls, process payments, store files, or manage projects.

These may include, but are not limited to:

  • Wix

  • Google Workspace

  • Google Analytics

  • Meta platforms

  • Instagram

  • Facebook

  • Canva

  • Mailchimp

  • Klaviyo

  • Shopify

  • Squarespace

  • WordPress

  • booking and scheduling tools

  • payment and invoicing tools

  • project management tools

These providers may collect, store, process, or access information according to their own privacy policies and terms.

Some third-party providers may store or process information outside Australia.

11. Overseas disclosure

Some personal information may be stored, processed, or accessed by third-party service providers located outside Australia.

The countries may vary depending on the provider, but may include the United States, countries in the European Union, and other locations where major technology, hosting, email, analytics, or cloud service providers operate.

By using this website or engaging our services, you acknowledge that your information may be handled by these third-party providers according to their own privacy policies and security practices.

12. Third-party links and embedded content

This website may contain links to third-party websites, platforms, or embedded content, such as videos, images, maps, booking tools, social media content, or other external resources.

Third-party websites and embedded content may collect information about you, use cookies, track your interaction, or apply their own privacy policies.

Toia Digital is not responsible for the privacy practices, content, security, or policies of third-party websites or platforms.

13. Security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Reasonable steps may include secure platforms, password protection, limited access, two-factor authentication where available, and using reputable third-party service providers.

However, no method of online transmission or digital storage is completely secure. We cannot guarantee absolute security.

If we become aware of a serious data security issue affecting your information, we will take reasonable steps to respond appropriately.

14. Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, unless a longer retention period is required or permitted by law.

We may retain information for:

  • responding to enquiries

  • managing client relationships

  • delivering services

  • maintaining business records

  • accounting and legal obligations

  • resolving disputes

  • improving services

  • compliance and security purposes

When information is no longer needed, we will take reasonable steps to delete, destroy, or de-identify it where appropriate.

15. Access and correction

You may request access to personal information we hold about you.

You may also ask us to correct information if you believe it is inaccurate, incomplete, or out of date.

To request access or correction, please contact us using the details at the end of this Privacy Policy.

We may need to verify your identity before responding to your request.

16. Deletion and unsubscribe requests

You may request that we delete personal information we hold about you, subject to any legal, accounting, administrative, security, or legitimate business reason for retaining it.

You may unsubscribe from marketing communications at any time by using the unsubscribe link in an email or by contacting us directly.

We will take reasonable steps to action unsubscribe requests promptly.

17. Children

This website and Toia Digital services are intended for business users and are not directed to children.

We do not knowingly collect personal information from children.

18. Complaints

If you believe your personal information has been mishandled, please contact us first so we can review and respond to your concern.

We will aim to respond within a reasonable time.

If you are not satisfied with our response, you may be able to contact the Office of the Australian Information Commissioner or another relevant privacy regulator.

19. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The updated version will be published on this website with the latest update date.

Continued use of this website or our services after changes are published means you accept the updated Privacy Policy.

20. Contact

For privacy questions, access requests, correction requests, deletion requests, unsubscribe requests, or complaints, contact:

Toia Digital
Email: augusto@toiadigital.com
Location: Sydney, Australia
ABN: 

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